Frequently Asked Questions

You can contact us for questions about our products, but these are the most commonly asked & answered questions from our customers. Check it out!

Products, Use & Safety

The All Sport is a specialty product with pure plant enzymes and is sold as a stand alone product. It does work great as a stain pre-treater along side the Laundry Powder.

Yes. You can put it right into the dispenser cup or you can put it in with your laundry.

Yes! It’s non-toxic and can be used as a dish soap or hand soap. It works very good in a foaming dispenser.

Yes. While our Laundry Powder does not have any chemicals that cause sudsing, it does get into the fibers and release build up from previous detergents and fabric softeners. It’s amazing how many toxins are stored in clothing fibers. As the build up is released, you will notice sudsing from the previous products used. It will stop after a few washes. You may also notice certain odors come out of the clothing. This is because of the synthetic musk companies use to mask odor, even fragrance free versions of detergents. It will also be released with the Molly’s Suds. 1/4- 1/2 cup distilled white vinegar in your fabric softener dispenser will help to release the build up and reduce static.

The scoop is 1 Tablespoon and it’s blue. It gets pushed down to the bottom of the Laundry Powder bag during transit sometimes. Use 1 kitchen tablespoon per load until you can recover your scoop.

It was formulated to work great in hard water. The magic chemistry with very hard water is HOT water, 2 scoops of Powder and 1/4 cup distilled white vinegar. The vinegar works as a mild acid and helps to dissolve the minerals in hard water.

Yes! Many of our customers have sensitive skin or eczema and that is why they use all of our products. There are no harsh or leaching chemicals and it is clean rinsing. It does not have fragrance or dyes. If you would rather not have any organic peppermint oil we can custom make you an unscented bag. At check out under the comments section write us a note to request NO PEPPERMINT.

Yes! It does best when you add it to the tub first and then toss in your laundry. In the very cold months you should wash in warm water. Soil is not released in water below 70 degrees Fahrenheit.

Yes! It’s been used by thousands of moms and dads that cloth diaper their children. It’s a great family Laundry Powder because it can be used on everything! We recommend the RDA’s Cloth Diaper Washing Guidelines. If you prefer you can purchase our Cloth Diaper Laundry Powder. It does not contain peppermint oil and it has an effective natural formula including sodium percarbonate to aid in getting out tough stains.

Use tepid water and run it through the back of the stain. Add 1 drop of natural dish soap and rub it gently into the stain. Rinse and repeat. Make a paste of Molly’s Suds Laundry Powder with a few drops of water and rub it with friction into the stain, rinse under running water. The stain should be gone!

We recommend starting with 3 Dryer Balls (sold as one set of 3 Dryer Balls) for natural softening and reduced drying time of a regular size laundry load. If you tend to do larger loads, start out with six. They will not eliminate static, but they save energy by reducing drying time and they really do soften laundry. To eliminate static, we recommend pinning 2 very large safety pins to any two items in your dryer, like two mismatched socks, and that will help.

Nope. Always play it safe. They are triple washed, fragrance and dye free and they do not shed, but they are not guaranteed not to cause a reaction.

Yes, you can! Put the soiled ball in a pillowcase or lingerie bag and toss it in the washer with a load of sheets. (you can wait until you need to change the linens) and run the washer as usual.

Dry the ball out in the direct sunlight for a few hours. It will naturally whiten it. Then toss it back into the dryer.

Our Wool Dryer Balls are not coated with the chemicals that typical dryer sheets are coated with that help to prevent static. However, we do have some tips to combat the static:

– Try throwing in your dryer a few extra-large safety pins attached to a rag or some old socks; use the old-school cloth diaper safety pins, as small safety pins will not do much.
– You can try wetting the wool dryer balls or a wash cloth and adding to the dryer for 3-4 minutes because the moisture helps break static bonds.
– You can try adding a 1/2 cup of distilled white vinegar to your rinse cycle in place of fabric softener in the cup
– After 3-5 minutes of dryer time, pull out and air dry fabrics that tend to create static such as fleece, athletic wear, sweat pants, and mixed blends that contain static-prone fibers. Almost 90% of the time, static is caused by fleece and other synthetic fibers, like rayon, microfiber, fleece, polyester and “blends”.

Yes, they are Certified Cruelty Free by Leaping Bunny! They are hand wound in Nepal and Fair Trade. We source New Zealand wool due to the quality and availability. It’s humanely sheared from sheep that are not harmed by the shearing practice and the sheep are not chemically dipped. The wool comes from family farms who treat their animals with respect. Sheep grow wool continuously. If they are not sheared at least once a year, they become very stressed and uncomfortable, especially when it is hot and humid. Approximately 90% of the world’s sheep produce wool. One sheep can produce anywhere from 2 to 30 pounds of wool annually.

SingleLeapingSheep

If you didn’t find your answer above…

Shipping & Returns

Shipping Rates

We charge a flat rate of $9 shipping on all orders*, with the exception of our Travel Size Laundry Powder and Travel Size Cloth Diaper Powder, which ship free.

*Receive FREE shipping on orders over $99 (calculated after discounts are applied and prior to any shipping fees)

Where do we ship?

We only accept orders with a United States shipping address at this time. Please note, if your form of payment is associated with a billing address outside of the United States, we are able to process over the phone only – contact Customer Service at 844-234-7837 in this case.

What to expect after placing your order:

Upon placing your order, you will receive a confirmation code on the order summary page on the website, as well as an automated confirmation email. Orders will be processed and shipped from Molly’s Suds within 5-7 days of receiving the order, providing there are no issues with billing information, address validation and/or additional required information.

When Molly’s Suds ships your order, you will receive a second email with shipping and tracking information. Orders are shipped from Molly’s Suds during normal business operations, Monday-Friday 9-4 pm EST, excluding major holidays.

Please keep in mind that shipping times can increase during the holidays and Molly’s Suds is not responsible for any delays once the package has left our facility.

Our customers are important to us and we will work with you to help in any way we can. We are one of the most basic, minimalist brands around, so if you are trying our brand out for the first time, you may need to tweak your routine to achieve the desired results; most of the time, we find that customers are experiencing issues that we are able to help solve and troubleshoot!

If you are not willing to exchange your item(s) for any others, you are able to return unopened items* within 30 days of purchase and we will refund the purchase price less any discounts received and less any shipping fees charged. Email us at customerservice@mollyssuds.com or call us at 727-350-5913 during normal business operations, Mon-Fri 9-4 pm EST to process a return.

For items purchased at stores, please contact the store where the purchase was made to review their refund policy.

*All Wool Dryer Ball sales are final and non-refundable.

We want you to be 100% satisfied. PLEASE email a picture of the damage to customerservice@mollyssuds.com upon receipt of your order, and we will replace the product at no charge to you. You can also visit the “Contact Us” page, or call us at 1-844-234-SUDS (7837).

Payment

If you reside in the state of Florida, by law you do have to pay sales tax because our business is based in Saint Petersburg, FL. Anywhere else in the US you are exempt.

Your card information may have been accidentally entered wrong, the card may have expired, the zip code could be left off or a malfunction may have occurred with the credit card processing system. Please double-check your information. If you continue to have problems, please contact us during normal business hours via phone, email or our “Contact Us” page with any error messages you may have received, your name as on the order and an order number if applicable.

Your card information may have been accidentally entered wrong, the card may have expired, the zip code could be left off or a malfunction may have occurred with the credit card processing system. Please double-check your information. If you continue to have problems, please contact us during normal business hours via phone, email or our “Contact Us” page with any error messages you may have received, your name as on the order and an order number if applicable.

Your card information may have been accidentally entered wrong, the card may have expired, the zip code could be left off or a malfunction may have occurred with the credit card processing system. Please double-check your information. If you continue to have problems, please contact us during normal business hours via phone, email or our “Contact Us” page with any error messages you may have received, your name as on the order and an order number if applicable.

Affiliate Program

Yes! Please contact marketing@mollyssuds.com if you are interested in applying.

View our Terms and Conditions here.